insurance

Insurance

Stax Electrical (Insurance Division) has over 20 years experience in replacing electrical appliances for the insurance replacement industry and is part of the BSR/Betta Electrical Buying Group.

Over the years, Stax Electrical has built strong relationships with major insurance companies on a national level. Our strong portfolio has seen us win tenders, allowing us to supply our large range of electrical appliances Australia wide.

The Insurance Replacement industry demands the best in the trade. We pride ourselves in our experienced Quoting team, not just the years of knowledge but the strong tools and references we utilise to provide accurate quotes and replacements. Our expertise has allowed us to build processes and systems to identify like for like replacements, no matter how aged the appliance is.

Behind every claim, there is a customer and every customer deserves great customer service. Stax will assign a personal representative to make contact, explain and confirm replacements before shipping, then organise delivery of the goods in the claim. One representative throughout the claim will provide customer service that is informative, simple and personal.

The BSR/Betta Electrical Buying Group has over 250 stores right across Australia, many in regional and country towns. This provides the service quality and coverage in demand to be able to fulfil diverse types of insurance claims. Given our reputation, Stax Electrical stocks and has access to almost every brand available in the market today. In addition, we have built efficient distribution agreements with major suppliers, utilising virtual warehousing, allowing us to supply directly to customers.

Our products come directly from the authorised manufacturer or distributor in Australia. We don't source our products from overseas and any product we supply comes with the full manufacturer's warranty.

For your peace of mind we also provide customer care plans for your electrical appliance. We offer extra covers up to 5 years. The customer care plans include mechanical and electrical failures, service parts and labour.

How to request a quote?

email contact us 24/7 services
Email: insurance@staxelectrical.com.au

Phone: 02 9716 5600 and ask for quotes department Response time: Within 24 hours

What information do I require for a quote?

  1. 1. Brand
  2. 2. Model number
  3. 3. Delivery suburb and post code

Where do we supply?

Australia wide, STAX Electrical is part of the BSR/Betta Electrical Buying Group which comprises of more than 250 stores in both metro and regional areas. We use virtual warehousing, Australia Post and multiple courier services in each state to deliver directly to your customer.

What happens when a quote is approved?

  1. 1. One of our consultant contacts the Insurance client within 24 hours
  2. 2. Our consultant will confirm items and delivery address
  3. 3. Items are delivered, invoice submitted and file closed.